SALON POLICY
Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. This does not affect your rights under The Consumer Rights Act 2015.
To allow us to provide a quality service as efficiently as possible, we need you to:
Clearly ask for the service you would like to have.
Inform our staff if you are allergic to any chemicals/substances before receiving any service.
Whilst receiving any service, please provide our staff with your feedback and comments so that we can satisfy your requirements straight away.
Inform the staff/manager if you have any concerns relating to the salon, staff, or any service.
Children should be accompanied by an adult at all times. We will not take any responsibility if an accident happens to your child/children during your treatment at our salon.
We hold no responsibility for the loss of your personal belongings while you are having a treatment at our salon.
Our Salon Policy
Please remember: Nails are not tools.
Normal polish services are not guaranteed.
Nail enhancements and gel polish services are guaranteed for 48 hours after your appointment. If you lose an enhancement or notice a chip within 48 hours, please contact us to schedule a free repair.
Enhancement repairs after 3 days will be charged.
We will not be responsible for any broken/infected nails after you leave the salon due to you not following our aftercare.
Our Salon Policy: Guarantee
No cash refunds will be given after you have left our salon. As soon as you have walked out of the salon it means you are happy with the service and nails provided.
If you initially agree with a design/colour completed on the first nail, we will not be responsible if you simply change your mind after the whole set has been completed.
No refunds will be given if you have simply changed your mind.
Thank you for your cooperation and understanding.
Holly Nails.
